Product Solutions

GoTallo is a real-time Sales and Service chat application that effortlessly integrates social messaging channels directly into Salesforce, transforming how you engage with your customers.

Harmonizing customer touchpoints, bringing all your customer conversations into one unified platform.

GoTallo delivers

01
Creating benefits for Sales

Drive revenue and accelerate deals. Stop viewing service interactions as costs and start using them as sales opportunities through conversational commerce. Our platform enriches every agent conversation with direct CRM data, empowering your team to deliver personalized follow-ups on social channels, accelerate sales cycles, and generate additional revenue. Seamless collaboration between Sales, Service, and Marketing ensures faster deal progression.

02
Enhancing Customer Service

Resolve faster, scale smarter. Deliver instant, high-quality support on every preferred customer channel to drastically improve case resolution time. By leveraging AI for automation and quick replies, you can reduce agent workload and provide 24/7/365 service without increasing headcount. All communication and history are centralized in one screen, giving your agents a complete 360-degree customer view to boost efficiency and satisfaction.

“Native”Salesforce integration
Zero-friction workflow

Your agents stay in the platform they already know. Access customer history, trigger automations, and update records without ever leaving the chat.

Channel unification
The single social inbox

Consolidate WhatsApp, Insta DMs, Messenger, and more into one feed. Eliminate the fear of losing a high-value lead in a fragmented inbox.

Full conversation history
Instant customer context

Every interaction past sales, support tickets, and previous chats is visible alongside the current conversation. No more repeating yourself.

AI Features

GoTallo is built as a flexible framework to connect with leading LLMs, starting with an integration with OpenAI. This technology is engineered to analyze every incoming message, providing rich, structured data that your CRM can use for intelligent routing, prioritization, and unparalleled customer understanding.

Open AI integration
Message format & lenght
Sentiment & tone
Language, grammar & clarity
User intent & topic
Urgency
Fraud, spam and safety screening
Image analysis
Cultural and historical context
Overall message summary
Engagement score

All Channels

GoTallo's unified platform streamlines diverse messaging, centralizing interactions to enhance customer experience and global reach. This enables consistent branding, automated responses, and data-driven engagement for stronger relationships and business growth.

WhatsApp

Send and receive text, media, files, and templates for fast, reliable customer conversations.

Instagram DM

Respond to DMs, images, and videos to connect authentically with your audience.

Facebook Messenger

Two-way chat with rich media, quick replies, and seamless customer engagement.

Line

Text, media, and stickers to reach and support customers across Asia.

Apple Business Chat

Chat with iPhone users directly in iMessage, with media, and links.

Telegram

Secure, real-time messaging with full media and file support.

Telegram

Secure, real-time messaging with full media and file support.

WeChat

Reach specific audiences with text and interactive messaging.

SMS

Secure, real-time messaging with full media and file support.

Tim Schuitemaker
Managing Director

Ready to Go?

Stop juggling apps and start talking to your customers where they are. Install GoTallo from the Salesforce AppExchange today and get ahead of the competition.